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Customer Care

Return & Exchange Policy

At Kuyeya.com, customer satisfaction is important to us. To ensure a fair and transparent shopping experience, we offer returns and exchanges under the conditions below.

48-Hour Return Window

Customers may request a return or exchange within 48 hours of receiving their order if any of the eligible reasons below applies.

1

Wrong Product Supplied

The item delivered does not match the product ordered.

2

Factory Defect

The product has a manufacturing defect that affects its quality, performance, or intended use.

3

Delivery-Related Damage or Malfunction

The product is damaged or becomes non-functional as a direct result of transportation or delivery.

Conditions for Approval

To qualify for a return or exchange, the following must be met:

  • The issue must be reported within 48 hours of delivery.
  • The product must be in its original condition, with all accessories, manuals, packaging, and proof of purchase.
  • Clear photos or videos showing the defect, damage, or incorrect item must be provided.
  • The product must not show signs of misuse, negligence, unauthorized repairs, or accidental damage after delivery.

Return Process

1

Contact our Customer Support Team within 48 hours of receiving your order.

2

Provide your order number and supporting photos/videos.

3

Our team will review your request and respond within 1-2 business days.

4

If approved, we will arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Situations

Returns will not be accepted for the following:

  • Change of mind after purchase.
  • Normal wear and tear.
  • Damage caused by misuse, improper handling, or unauthorized modifications.
  • Requests submitted after the 48-hour return period.

Refunds and Replacements

Once the returned item has been inspected and approved, a replacement product will be provided where available. If a replacement is unavailable, a full refund will be processed using the original payment method.

Need Assistance?

Our customer support team is always a phone call away and ready to help resolve any concerns promptly and professionally.

Call 0544421942
WhatsApp